57 DAYS OF UEDCL: Electricity distributor aims for 225,000 new connections in eight months, prioritizing reliability and customer experience
Since the second week of April 2025, UEDCL has been actively connecting new customers, with a focus on three-phase and no-pole household connections.
The Uganda Electricity Distribution Company Limited (UEDCL) has set an ambitious target to connect 225,000 new customers over the next eight months, aligning with the goals set forth by the Electricity Regulatory Authority (ERA) in its distribution license granted on December 31, 2024.
This initiative marks a significant step towards improving access to electricity across the country and fulfilling the growing demand.
With 100 service centers nationwide, UEDCL is bolstering its workforce to effectively manage this expansion.
Having onboarded 96% of its workforce through a recent mass hiring process, the company plans to recruit the remaining 4% from external sources, ensuring a mix of experience and fresh perspectives.
Furthermore, UEDCL is investing in its employees through skills development programs at the fully operational Njeru training center.
This initiative is combined with change management and cultural alignment programs to ensure a cohesive and efficient workforce.
New Connections Underway, Online System Streamlined
Since the second week of April 2025, UEDCL has been actively connecting new customers, with a focus on three-phase and no-pole household connections.
According to UEDCL Managing Director, Paul Mwesigwa, the required meters are readily available and connection teams are working diligently.
“The online application system is now fully operational, eliminating the need for middlemen and making the connection process more transparent and efficient,” Mwesigwa emphasized.
System Overhaul and Planned Shutdowns for Enhanced Reliability
Beyond new connections, UEDCL is undertaking a massive renovation of its distribution system.
The company has successfully replaced the 116 faulty transformers inherited on April 1, 2025, ranging in capacity from 25kVA to 1MVA. This critical replacement is significantly improving power reliability in affected communities.
To further strengthen the distribution network, UEDCL initiated extensive planned shutdowns throughout the country from the start of May 2025.
These shutdowns are coordinated with scheduled maintenance and upgrade shutdowns by UETCL at key substations in Mutundwe, Namanve, Kawanda, Nkenda, and Mbarara North.
Acknowledging the temporary inconvenience caused by these shutdowns, Kiiza emphasized the long-term benefits: “Every effort is being made to increase the sector’s sustainability and power reliability. These upgrades are vital for ensuring a robust and reliable electricity supply for all our consumers.”
Significant Investment for Long-Term Growth
With a $74 million (approximately UGX 274 billion) capital expenditure approved by ERA for first-year capital investments, UEDCL is embarking on ambitious projects.
These include refurbishing existing lines, upgrading and establishing new substations, and installing over 518 transformers in high-demand areas before the end of the year.
The ultimate goal is to create a robust distribution network capable of satisfying the increasing demand for electricity.
Customer-Centric Approach and Digital Transformation
UEDCL is committed to providing excellent customer service. A contact center and other round-the-clock customer touchpoints are in operation to address customer needs.
Furthermore, the company is actively pursuing its digital agenda to increase productivity and enhance the customer experience.
UEDCL is expanding its presence on digital platforms, including X, LinkedIn, YouTube, WhatsApp, TikTok, and Instagram, to provide business-related information and engage with customers.
The company is also facilitating bill payments through various digital channels, including telecoms, banks, banking apps, and other digital options, allowing customers to pay their bills anytime and from anywhere.
Combating Vandalism and Illegal Connections
UEDCL is facing challenges with skyrocketing cases of vandalism and illegal connections, which have increased operational costs and posed safety risks.
In the first month of operation, UEDCL reported nine incidents in Nakasongola and Luwero, with additional cases in Mityana and Mukono.
In response, UEDCL is collaborating with law enforcement and encouraging the public to report vandalism through toll-free lines at 0800203088, 0800285285, and 0800385385, or by reporting it through local authorities, police, army, or media outlets.
“Community engagements are at the heart of our strategy,” Mwesigwa stated. “We are stepping up outreach efforts using every available channel, including the media.”
UEDCL has planned intentional community barazas in Wabigalo, Kakoge, Katugo, and Nakasongola to address the vandalism challenge directly.
Looking Ahead
Despite the challenges, UEDCL remains dedicated to creating a dependable, effective, and secure electricity distribution network.
The company calls for public patience and continued support as it stabilizes the network with further investments.
About UEDCL
Uganda Electricity Distribution Company Limited (UEDCL) was formed in 2001 by the Electricity Act of 1999 as amended 2022, following the split of the Uganda Electricity Board (UEB).
UEDCL’s mandate is to own all the electricity distribution network below 33kV across the country. In addition, UEDCL received a license for the sale and distribution of electricity in Uganda on December 31, 2024.
