Judiciary strengthens service delivery through court inspections in Mbale and Tororo

The Judiciary has intensified efforts to improve service delivery and enhance public confidence in the justice system through customer service inspections and support supervision exercises across court

The Judiciary Public Relations Officer, HW James Ereemye Jumire Mawanda, conducted an inspection at Mbale Chief Magistrate’s Court and Mbale High Court, engaging judicial officers and court staff on improving customer care and service standard

During the visit, HW Ereemye met with the Client Service Officer, Office Supervisor, and the courts’ mediation team to assess customer care practices, promote adherence to the Judiciary’s Client Charter, and identify areas requiring improvemen

He emphasised the importance of professionalism, timely communication, and responsiveness in ensuring that court users receive quality services and accurate informatio

The Public Relations Officer also highlighted the critical role of mediation and frontline staff in improving access to justice and strengthening trust between the Judiciary and the publi

Following the Mbale engagements, HW Ereemye proceeded to Tororo Chief Magistrate’s Court, where he was welcomed by Assistant Registrar Hellen Edimu, Chief Magistrate HW Irene Nambatya, and members of the court staf

HW Nambatya commended the initiative, saying such support supervision visits provide an opportunity to evaluate service delivery, share experiences, and address challenges affecting court operation

She called for regular engagements, noting that they promote accountability, improve customer service standards, and reinforce the Judiciary’s commitment to delivering people-centred justic

The inspection forms part of ongoing Judiciary initiatives aimed at enhancing customer care, improving communication with court users, and ensuring consistent implementation of the Client Charter across all courts in Ugand

a.e.s.f.c.n.t.s.s.courts in Uganda.