Why health ministry is conducting client satisfaction surveys
Dr. Hellen Byomire Ndagijje, who is in charge of product safety at the National Drug Authority (NDA), says that they are fighting counterfeit drugs having recently revamped their testing laboratories to meet global standards.
The Ministry of Health has embarked on conducting client satisfaction surveys in government-run hospitals amidst piling condemnation of how patients are ill-treated when they visit public health facilities.
The Ag. Commissioner Standards, Compliance, and Patient Protection in the Ministry, Dr. Martin Ssendyona, says that they have been doing such surveys depending on the reports that the ministry gets from health workers.;
However, they are planning to institutionalize client satisfaction surveys in all government-run hospitals across the country.
Dr. Ssendyona revealed this shortly after the World Health Organization raised red flags that there is limited information on levels of patient engagement in hospitals in many countries in Africa.
Dr Kenneth Mutesasira, the Technical Officer for Quality of Care and Service Delivery at the WHO Uganda office, said that “the ministry needs to adopt the global patient safety action plan from, which they can frame a localized version for the national patient safety action plan to guide them.”
The bigger aim he says is to ensure that no one gets harmed in healthcare.
On her part, Dr. Hellen Byomire Ndagijje, who is in charge of product safety at the National Drug Authority (NDA), says that they are fighting counterfeit drugs having recently revamped their testing laboratories to meet global standards.
